Product Disposition Manager |
| Location: | Akron, OH |
| Exempt/Non-Exempt: | Exempt |
| Benefits: | Full Benefits |
| Employment Type: | Full Time |
| Office: | Akron Distribution Center |
| Description: | SUMMARY: Directs, manages and coordinates Product Disposition Team. Responsible for the day to day leadership and coaching of the Product Disposition Team.
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| Duties: | Evaluates all products returned to the Akron Distribution Center at the end of the previous day. Determines if the product will be transferred to Lease Hold, CPO, Parts Reclamation, Trial Return Staging, or Wholesale.
Maintains an up-to-date electronic list of products to be offered to wholesalers. Prepares wholesale offerings list to include a pre-transmittal audit.
Works directly with Inventory Control Team regarding all assets returned with excessive meter reads.
Ensures returned equipment is properly labeled with bar code labels.
Communicates feedback to the appropriate staff regarding damaged equipment.
Administers all return holds to include staging, recording, reporting, and coordination of ship backs.
Responsible for the administration of the Xerox Warranty Parts Program.
Responsible for the administration of the Xerox 622S Parts Return Program.
Responsible for HDD Initiative Program to include remove and return or remove and destroy.
Responsible for the management of all defective printer cartridges.
Responsible for GISX National Parts Reclamation Program.
Responsible for ComDoc Parts Reclamation Program.
Responsible for Toner Reclamation Program.
Provides back-up for Delivery, Dispatch & Disposition Manager as needed.
Assists in other areas of the Distribution Center as needed.
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| Qualifications: | Directly supervises 5 to 7 employees on the Product Disposition team. Is responsible for the overall direction, coordination, and evaluation of these employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; collecting time sheets and verifying hours; attending monthly meetings and incentive contests; conducting plan & reviews; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Customer Service - Meets commitments.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Leadership -Exhibits confidence in self and others; Inspires and motivates others to perform well. Effectively influences actions and opinions of others. Accepts feedback from others; Gives appropriate recognition to others.
Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen - Demonstrates knowledge of market and competition.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Responsible Thinking -Exhibits consistent and ongoing efforts towards innovation in the work environment. Explores improvements to; cost savings, revenue generation, process enhancement, Green initiatives, customer service/satisfaction, and bettering overall workplace culture.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION / EXPERIENCE
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
To perform this job successfully, an individual should have knowledge of Spreadsheet software. Ability to learn and use Excel, Lotus Notes, and OMD.
OTHER SKILLS AND ABILITIES
Prior technical copier training is a plus.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand and walk. The employee is frequently required to reach with hands and arms and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 100 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles and extreme heat. The noise level in the work environment is usually moderate.
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