Training & Staffing Coordinator |
| Location: | Pittsburgh, PA |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Full Benefits |
| Employment Type: | Full Time |
| Office: | Pittsburgh Branch Office |
| Description: | SUMMARY: Provides support for the Pittsburgh Region in the areas of staffing and training. Oversees and ensures a consistent and thorough staffing process for all local candidates. Ensures a positive on-boarding experience for new hires. Coordinates and supports training in initiatives, and provides administrative support to Director of Training and Development. |
| Duties: | ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Staffing Duties – Pittsburgh Region
o Manages recruiting process of Pittsburgh Region candidates. Coordinates and communicates with ComDoc HR Staffing Team regarding status of all candidates. Communicates regularly regarding branch current hiring needs. Works with HR Staffing Team to ensure that the staffing process is followed consistently and accurately.
o Conducts first screening interviews as requested, and provides interview notes to hiring manager.
o Administers hair collection drug testing for all Pittsburgh region candidates as requested. Administers any required skills tests.
o Establishes relationships and coordinates activities with area Colleges and Universities for recruiting purposes. Participates in job fairs as needed and approved.
o Provides regular updates to local branch leadership on status of candidate pipeline. Maintains candidate map board.
o Conducts local on-boarding activities to ensure a welcoming and successful first day for new hires.
Training duties
o Coordinates 6-week Top Performance Plan (TPP) training schedule for new sales hires. Schedules all training activities for Pittsburgh Region candidates.
o Manages all training curricula, to include ensuring adequate and updated copies for each branch are available and distributed as needed.
o Works with Director of Training & Development to update existing training programs, or to produce new ones.
o Coordinates all training events help in the Pittsburgh Branch.
o Coordinates with Corporate HQ for all candidates from the Pittsburgh Region that are attending Corporate Training in Akron HQ.
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| Qualifications: | COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
COMPETENCIES Cont.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Responsible Thinking -Exhibits consistent and ongoing efforts towards innovation in the work environment. Explores improvements to; cost savings, revenue generation, process enhancement, “Green” initiatives, customer service/satisfaction, and bettering overall workplace culture.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION / EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
COMPUTER SKILLS
To perform this job successfully, an individual should have working knowledge of Email systems; Contact Management systems; Database software; Spreadsheet software and Word Processing software.
OTHER QUALIFICATIONS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; walk and sit. Specific vision abilities required by this job include close vision and color vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.
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