|Employment Type:||Full Time|
|Description:||SUMMARY: Administers lease residuals, renewals, funding application of money received, buyouts and various end of month reports and returned equipment for cancellation, funding discrepancies, letters of intent (LOI). Provides unsurpassed customer service and support to external and internal customers.|
|Duties:||ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. |
Daily, reviews equipment return report. Documents actions in the Lease Asset file.
Receives letters of intent from customers and copies to folder. Forwards to the appropriate leasing company. Documents actions in Lease Asset File, for ending contract.
Maintains accurate information about our accounts in renewal to include spreadsheet reporting, renewal files, etc.
Communicates with Contract Billing Department to ensure maintenance billing is stopped when accounts are removed from renewal status.
Receives and processes for payment any residual invoices owed to leasing companies. Communicates with branches and follow up to ensure final resolutions.
Communicates with Contract Billing, Order Processing Clerks, Sales Reps and customers concerning outstanding issues, trade ups, renewals, LOI, etc. Follow up as required to achieve resolution.
Handles inquiries from customers in a timely and professional manner using excellent customer service skills.
Runs end of month reports, including Lease Stats, Incentive, and Buyouts.
Monitors A/R reports and handles outstanding issues regarding credits or debits due leasing vendors.
Follows up with Order Processing Clerks and leasing vendors regarding funding discrepancies. Assists those responsible for A/R with research and reconciliation.
Keeps filing of invoice and funding sheets up to date.
Reviews and analyzes advanced funding reports, and applies cash as required.
Processes buyout check requests for payment to customer or vendors.
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Collects and researches data; Uses intuition and experience to complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situation; Uses reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.
Business Acumen Aligns work with strategic goals.
Quality Management Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness
Ethics - Works with integrity and ethically; Upholds organizational values; Treats people with respect; Keeps commitments; Inspires the trust of others.
Organizational Support Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organizations goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Judgment Displays willingness to make decision; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Innovation Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others attention.
Responsible Thinking -Exhibits consistent and ongoing efforts towards innovation in the work environment. Explores improvements to; cost savings, revenue generation, process enhancement, Green initiatives, customer service/satisfaction, and bettering overall workplace culture.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION / EXPERIENCE
Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
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